Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

Purposes of Processing

We process personal data to respond to contact requests, arrange and manage appointments, review the information needed for a grooming enquiry, provide pre-visit guidance, maintain website security, support technical delivery, and keep records necessary for administration and legal compliance. Where a pet detail is submitted, it is used only to assess the requested service and handling scope.

Processing is confined to the purposes described below and no broader use is intended.

02 · Sharing

Operational Sharing

We may share limited personal data with service providers that support website operation, technical delivery, security, or message handling. These recipients are expected to process the data only for the assigned function and under appropriate confidentiality and security obligations.

Operational recipients are used only where needed to run the website or handle communications.

03 · Legal basis

Legal Disclosure

Personal data may be disclosed where required to comply with applicable law, a lawful request from a public authority, or a legal obligation connected with recordkeeping, security, or dispute handling. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure is limited to situations where a legal basis or mandatory requirement applies.

01 · Collection

Data Collected

We may process name, email address, phone number if provided, inquiry message, pet details submitted with an inquiry, and the requested grooming service. We also process limited technical data such as server request metadata and browser and device information when the website is used.

We collect only the categories needed to handle enquiries, bookings, and site operation.

02 · Sources

Sources of Data

Personal data is obtained from contact form submissions, email, phone calls, pre-visit consultation requests, and other direct communications. Technical data is collected automatically through the operation of the website and its security and delivery functions.

Information is received directly from the person making the enquiry or generated by the website during use.

03 · Cookies

Cookie Types

Confirmed cookie uses are restricted to essential site operation and the storage of privacy preferences. No confirmed use of analytics cookies or marketing or advertising cookies is stated in this policy.

Only limited cookie categories are confirmed for this website.

04 · Controls

Cookie Controls

The website uses essential cookies for site operation and cookies that store privacy preferences. Where browser controls permit, users may block or delete cookies, but essential functions may be affected if those cookies are disabled.

Cookie choices are limited to the settings supported by the site and the user’s browser.

User Rights

Data Subject Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. Where a request cannot be fully granted, the reason will be explained in general terms.

Available rights depend on the nature of the request and applicable law.

Requests

Requests and Verification

To exercise a privacy right, the requester should provide sufficient information to identify the relevant record and the nature of the request. We may ask for additional details to confirm identity and to protect the confidentiality of pet and customer records before responding.

Requests are handled through a verification process before any disclosure or correction is made.

Data Retention

Retention

We retain personal data for as long as necessary to manage enquiries, provide the requested service, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, it is deleted, anonymised, or otherwise removed from active use according to applicable retention rules.

Data is kept only for the period needed for the stated purpose or for legal recordkeeping.

Policy Updates

If this policy is updated, the revised version will apply from the stated effective date. Material changes may be indicated on the website or through another suitable notice method, depending on the nature of the change.

This policy may be revised to reflect operational or legal changes.

Email contact

feedback@metalbonesheep.digital

Telephone contact

+41 78 919 96 53

Postal address

Chemin de Blandonnet 10, 1214 Vernier

General privacy contact

Contact Page

Use the listed contact channels for privacy questions, access requests, or related correspondence.